Why you should never use disc golf scene ...

[jeffboi]

I am having a whale of a time with paypal and disc golf scene. I have had the paypal account for 12 years but their policy is saying because of limited selling history every transaction has a 21 day hold. There therefore I will be taking 4k out of my bank account while paypal holds these funds, so I can personally fund this event.

Disc Golf United stands in between you and paypal so you don't have these issues. Disc Golf Scene puts the responsibility on the individual. It stinks on ice and they have no other way to collect funds via regular credit card transaction. By my way of thinking the PDGA decision to purchase Disc Golf Scene was crazy stupid. If you want new TDs and Tournaments and Organizations there are better ways. My credit is great and the way this works ignores that.

Rant ended... lesson learned

 

[JC17393]

If you're using your personal paypal to take tournament entries, you're better off changing it to a business account. It costs nothing and changes nothing in terms of fees, but it makes transactions like this a whole lot simpler. I've never had this issue taking tournament entries through my business paypal.

 

[jeffboi]

Me either although this is only my second time... it is a business account and has been for over 10 years .... and their policy is as I stated. Paypal is totally sketchy (getting different answers every time I call) and I don't see a reason to put the onus on individuals to navigate this. I have been fighting them for weeks. Never again!

 

[lyleoross]

I've heard of increasing problems with PayPal across the board. It's the old, do a good job, get people hooked in, get the market cornered, then cut costs and treat your customers bad thing.

 

[jeffboi]

Again, If you want new TDs and Tournaments and Organizations there are better ways.

 

[jeffboi]

I have now asked for the limit to be raised 3 times with no success and at this rate I believe it will take 4 months to get all of the money from paypal, but this also remains unconfirmed as I have requested 3x for an itemized date and amount calendar to confirm this. I am now on my 6th case and 24th phone call. Take it from me, do not use disc golf scene.

I have further notified the PDGA and will let you know if I get a response or if I do not get a response.

 

[JC17393]

This is a paypal thing, not a DGS/PDGA thing. Yes, they use paypal to process the transactions, but it is a paypal policy that doesn't impact every DGS user in the same way.

 

[DiscJunkie]

This is a paypal thing, not a DGS/PDGA thing. Yes, they use paypal to process the transactions, but it is a paypal policy that doesn't impact every DGS user in the same way.

I think he understands that Paypal is the culprit here.
But the fact is that DGS needs to use Paypal and DGU does not.

I have never used DGS, but our clubs regularly use DGU and we have all been very pleased with our interaction with DGU.

 

[jeffboi]

I do - thanks - "I think he understands that Paypal is the culprit here."

DGU uses their paypal account then give you the money. Disc Golf Scene make individuals use their own pawning off the responsibility and opening up people to problems and risk. If you have a choice - don't use disc golf scene and tell your PDGA rep., this isn't good for the sport.

If you want new TDs and Tournaments and Organizations there are better ways.

The PDGA had to know this a few weeks ago when they bought this product. I don't get it.

Again, I'll be fronting this event 4k to fix this.

 

[Disc Golf United]

Hey - Adrian here. I'm the Admin for DGU - which is a product of INNOVA. We definitely handle money differently than DGS. We understand that most events may not have the tools, time or resources as a company... so here are some things we offer to consider. Both CC and PP options to players (Android & Apple Pay coming soon), the ONLY mobile registration interface, we take care of refunds for you, we have a automated PDGA lookup audit just to make sure fees get charged appropriately, and best of all a full time accountant, site admin, customer service rep, and website technician. You can call any time during the day and speak to me or an accountant directly 803-366-5028 or 800-476-3968. And you determine how to manage your funds. We can transfer to you via business check or ACH at no charge as often as you need.

Happy to field any questions here, by phone, or email ([email protected])

 

[krupicka]

Having used both, DGS is far superior in functionality and in features. I think you are being unfair to DGS due to your issues with Paypal. I've never had a problem.

 

[jeffboi]

Say what you will and I respect your opinion, but there is an apples and oranges comparison between the two. Disc golf scene puts the onus on you and if you are a new TD, organization or tournament you are taking a huge risk!

I am able to front my tournament 4k, but if you can't you should never use Disc golf scene. Disc Golf United does it differently, they take care of collecting the fees and then give them to you removing risk. It is a far better solution, and one that helps the sport grow. Disc Golf Scene sends the responsibility to the user and says "that's unfortunate" when it goes wrong. You want to grow the sport - tell people to use disc golf united!

 

[TimSyl]

Say what you will and I respect your opinion, but there is an apples and oranges comparison between the two. Disc golf scene puts the onus on you and if you are a new TD, organization or tournament you are taking a huge risk!

I am able to front my tournament 4k, but if you can't you should never use Disc golf scene. Disc Golf United does it differently, they take care of collecting the fees and then give them to you removing risk. It is a far better solution, and one that helps the sport grow. Disc Golf Scene sends the responsibility to the user and says "that's unfortunate" when it goes wrong. You want to grow the sport - tell people to use disc golf united!

Is this a recent occurrence? I ran a tourney last August and had zero issues with the Scene or PayPal?

 

[jeffboi]

I ran one last October with no issue. This time new policy is being quoted to me. Nothing but problems ... and like I said, it will all be on you if / when it happens. Paypal is not exactly easy to navigate and more challenging to get good answers. I have been asking repeatedly for a calendar of when they will release funds and can't get solid answers. I used to ask why they were keeping my money since it's a 12 year old business account that's never had an issue, but gave up as they just quoted policy. Who can tell: and in the end - it's not worth the risk. I'll never use it again and if you are smart you will consider what I am saying.

 

[Reniger]

I soley use DGS and personally know of 3 TDs who soley use DGS without issue. I do completely understand your frustration with DGS putting the liability on TDs and players over DGU's model, however, with the PDGA's recent acquisition of The Scene, don't expect that to change much. For DGS to cover the fund transfer off their own PayPal is a huge capitol investment. That's a lot of money to invest and from my understand, DGS isn't an overly profitable business as well. They are offering a service and coordinating for minimal profits. I respect your statements and agree there are better ways, hopefully the PDGA owning DGS will lead to improvements, however, again with respect, I feel that publicly throwing salt on DGS is poor form.

 

[biscoe]

The fact that DGS sends the funds straight through my paypal account is why I prefer them to DGU. (or the main reason at least)

 

[jeffboi]

That's crazy - it's a huge risk! I'm running a first class tournament with a 15k budget and I would be totally SOL if I couldn't fund this myself.

I have no idea why paypal started down this road, but I do know I have spent 12 hours trying to fix it with no luck. I'm 50 years old with tons of business experience and I have been growing disc sports since I was a teenager. This business with Disc Golf Scene is bad business and the facts support what I am saying. Saying I'm throwing salt is bad form in face of facts.

You want new organizers, new TDs and new organizations to go down this road? That's nuts ...

 

[roggenb3]

Paypal is totally sketchy (getting different answers every time I call)

:hfive: I used Paypal once. Never again.

 

[JC17393]

I know TDs that failed to receive their funds from Disc Golf United in time for their tournament (check was mailed too late) and I know TDs that received a check from Disc Golf United made out to the wrong party so they couldn't cash it (and a re-issue wouldn't arrive before the event). Both instances required the TD or club to front money in order to run their tournament, which could have put them in a major bind if they didn't have the cash to do so.

Literally thousands of tournaments have been processed by both DGS and DGU without issue. An occasional hiccup is unfortunate, but it isn't enough to write off the entire company (either one) as bad.

 

[jeffboi]

Your analysis throws shade on the issue.

Want to grow the sport PDGA? Y'all need to figure this out. Is ecommerce really that difficult in 2017?

As for the paypal vs Innova (Disc Golf United) arguement -who is more likely to be accountable - that's an easy answer.

So, I'm sticking to my guns - don't ever use Disc Golf Scene unless you can fund it yourself while you wait for mystery policy from a megalith corporation who doesn't even know what disc golf is. Is it really worth the risk?