TurnedOver
Par Member
I purchased 8 165-169 gram DX Leopard3s in 2 orders over the past month from Innova's Factory Store. (I like to throw the same disc many times during fieldwork.) I'm excited to use these since I recently graduated from the 160-164 class!
But these new discs don't fly as expected. After calibrating and testing my scale, I weighed each disc and found 5 that were 161-163 grams!
Angry and annoyed, I sent this message to customer service:
I was happy with their reply yesterday:
I responded "3 pinks and 2 oranges. I'm flexible on color. Thanks!"
But, today I received:
I'm not happy with this. I understand weights may be off by 1 to 3 grams. But these are in a different weight class and I can feel the difference when throwing. That's the reason why I weighed them!
It's unreasonable to expect me to weigh each disc before using them. They're supposed to weigh and mark them correctly.
Has anyone had similar problems with Innova? I wonder if they're currently pushing a mismarked batch of DX Leo3s!
But these new discs don't fly as expected. After calibrating and testing my scale, I weighed each disc and found 5 that were 161-163 grams!
Angry and annoyed, I sent this message to customer service:
Hello,
I purchased 8 DX Leopard3s in 2 orders over the past month. I requested 165-169 weight but received 5 that are of a lower weight class.
These discs are marked 166 or 167 but 5 actually weigh between 161-163. I inked and used these discs before I weighed them. I'd like to exchange them, please.
I was happy with their reply yesterday:
Hello *****,
Please let us know which colors you are referring to so we can begin getting the discs together.
Thank you,
INNOVA FACTORY STORE
I responded "3 pinks and 2 oranges. I'm flexible on color. Thanks!"
But, today I received:
Hello *****,
Unfortunately, we spoke with our manager on this and we have not been given the approval to send out replacements as the discs have already been used and written on. We have however been given the approval to apply store credit to your account to bring the price of the incorrect weights down.
Thank you,
INNOVA FACTORY STORE
I'm not happy with this. I understand weights may be off by 1 to 3 grams. But these are in a different weight class and I can feel the difference when throwing. That's the reason why I weighed them!
It's unreasonable to expect me to weigh each disc before using them. They're supposed to weigh and mark them correctly.
Has anyone had similar problems with Innova? I wonder if they're currently pushing a mismarked batch of DX Leo3s!