Worst Customer Service from MSt

[pablo.diablo]

I have cappral tunnel, wrist bone spurs, blew out my elbow and shoulder playing minor league baseball, had 4 different ACL knee surgeries between BOTH knees.

And yet somehow you can shoot a virtually unbeatable (-14) or (-15) at Thunder Creek, leaving us little chance to break the record (we played singles last night, hot round was a mere 45). Having bad knees, elbows, shoulders or wrists doesn't matter when you got HEART, son! hahaa

 

[pablo.diablo]

Enjoy paying much higher prices at Discnation.

Not really higher when you live in Austin buddy.

http://www.discnation.com/Latitude-64-Mercy-EZE-Line-Disc-Golf-Putters.html

$9.99 Same price as yours, and he doesn't hafta pay the shipping, just sales tax.

 

[spikodelhyzer]

As everyone knows there are two sides to every story. It didn't happen quite like that and the OP was not as calm as he would like others to believe. After calling back I informed of that once in a while the wrong stickers get put on the wrong discs. I also proceeded to say that our standard operating procedure was to have them send us the disc back (we reimburse for cheapest mode) in this case a flat rate priority envelope and upon receiving them back we send out replacements.

The OP also kept saying he had to have the discs by tomorrow and I told him I wasn't going to change our store policy. I also told him we were not going to drive into the second largest city in MA way out of our way to drop off a package for him when I didn't have his original disc. He became extremely frustrated and told me to "man-up". I did get irritated because we do the best we can to fix problems and spending close to an hour to drop off a package at Fed-Ex just isn't doable.

I also never refused to give my name. I said "does it matter" after I was told that he was going to blow this up.

I stand by my actions and think this is beyond childish.

Enjoy paying much higher prices at Discnation.

You probably should have manned up.

 

[apdrvya]

Not really higher when you live in Austin buddy.

http://www.discnation.com/Latitude-64-Mercy-EZE-Line-Disc-Golf-Putters.html

$9.99 Same price as yours, and he doesn't hafta pay the shipping, just sales tax.

oh, but they don't have girl weight putters

 

[Steezo]

The last comment of this post is shows a great deal about a store managers character.....

I will gladly pay more for something that is correct. Please ask Peter how calm I was- At least he showed empathy......

As everyone knows there are two sides to every story. It didn't happen quite like that and the OP was not as calm as he would like others to believe. After calling back I informed of that once in a while the wrong stickers get put on the wrong discs. I also proceeded to say that our standard operating procedure was to have them send us the disc back (we reimburse for cheapest mode) in this case a flat rate priority envelope and upon receiving them back we send out replacements.

The OP also kept saying he had to have the discs by tomorrow and I told him I wasn't going to change our store policy. I also told him we were not going to drive into the second largest city in MA way out of our way to drop off a package for him when I didn't have his original disc. He became extremely frustrated and told me to "man-up". I did get irritated because we do the best we can to fix problems and spending close to an hour to drop off a package at Fed-Ex just isn't doable.

I also never refused to give my name. I said "does it matter" after I was told that he was going to blow this up.

I stand by my actions and think this is beyond childish.

Enjoy paying much higher prices at Discnation.

 

[Steezo]

- its because I use lighter discs now....shhhhhh - light discs work better for some people because of velocity and spin rate :thmbup:

Also, I wanted to come play but that was right when I got the discs and had to start making calls, preparing an email, taking pictures...

And yet somehow you can shoot a virtually unbeatable (-14) or (-15) at Thunder Creek, leaving us little chance to break the record (we played singles last night, hot round was a mere 45). Having bad knees, elbows, shoulders or wrists doesn't matter when you got HEART, son! hahaa

 

[apparition]

We can all tell that it's really important to Steezo that he has the right disc (for the right reasons). MSt can't fix the problem if they don't have the disc he wants though. So they tried their best to deal with an angry, dissatisfied, UNSATISFIABLE customer. It looks to me like Steezo is just stomping his feet and being stubborn because things didn't go exactly his way and he's the customer so he's always right... Now let's go yell about them for the world to see? It SUCKS being disappointed when you really went out of your way to get exactly what you want, but sometimes that doesn't happen. This sport has drilled this fact of life into my skull... more than many other things in life

This is another reason why it would be cool to have DGSR. Steezo would be able to use it to possibly find "that" disc!

I am genuinely bummed for you Steezo, I hope you have a good tourney anyway.

 

[Bustecap]

It sucks that you didt get what you wanted, but demanding immediate fixes to the problem is just not possible for a business, let alone one that has to ship goods across the country.

 

[Steezo]

ZING ! lol-

oh, but they don't have girl weight putters

 

[solomon.trenton]

Not really higher when you live in Austin buddy.

http://www.discnation.com/Latitude-64-Mercy-EZE-Line-Disc-Golf-Putters.html

$9.99 Same price as yours, and he doesn't hafta pay the shipping, just sales tax.

Over $50 is free shipping. Just sayin

 

[apdrvya]

kind of sounds like a case of sh!t happens and a mistake was made.
but I agree that working outside of a businesses policies opens up a huge can of worms that won't work.

 

[Steezo]

HUH- I am trying to spend an additional $25 to have new discs shipped to me? I have to pay NEXTDAY charges up front- Its my fault? Someone at MS should take my PREPAID label and go on their lunch and mail the discs out- opcorn:

It sucks that you didt get what you wanted, but demanding immediate fixes to the problem is just not possible for a business, let alone one that has to ship goods across the country.

 

[Grungedude42]

Nevermind.

 

[booter]

if u only want two putters spending 50 bucks or more isnt likely.

 

[Steezo]

Don't forget the EXTRA expenses for shipping incorrect product back.... JUST SAYIN

Over $50 is free shipping. Just sayin

 

[spikodelhyzer]

This is a pretty interesting lesson in customer service in the age of communication. You don't have to ever break company policy to help a customer out or make sure they're satisfied but doing it once in a while can really help a store's reputation especially now that dissatisfied people can spread their feelings so easily.

Breaking company policy every now and then isn't going to lead down some slippery slope where you have to break it for everyone. Of course if you find yourself or employees having to break company policy often to accommodate customers then you might need to re-evaluate your company policy. I would say that in this case I probably would have broken policy and used Steezo's prepaid label as he did go out of his way in the first place to call Marshall Street and then offered to work with them to get the discs he wanted in the time frame he was expecting the original discs in.

 

[Moonshine]

It's too bad that the OP did not have a good experience with MST, but it's kind of ridiculous to expect to get two new discs the next day when they do not have their original shipment in hand I would be surprised if anyone would do that. I've personally never had any problems. I always get exactly what I order, and in two days no less. That's pretty ****ing sick when you consider that they are literally across the country from me. Hopefully you'll be able to "man up" and rotate that extra 4g.

 

[NOSteveLA]

I think store policy should be a moot point when it is the store who made said mistake.

 

[tbird888]

Who takes new plastic into a tourney anyway? Throwing a virtually unbeatable course record anywhere makes me think your current bag should see you through this weekend without fail.

 

[Steezo]

Good point Moonshine and I did speak with Peter that I would send the wrongs discs but OVERNIGHT to MS- Basically I would be paying 2 OVERNIGHT fees- One to get MS's disc back to them and then another to get my new discs in. Peter then asked if I wanted to keep the 2 discs and I advised sure if it can be a wash for the OVERNIGHT charges I would incur. Trent wasn't having any of that either. I asked Trent if Peter filled him in on our conversation and he said yes.

It's too bad that the OP did not have a good experience with MST, but it's kind of ridiculous to expect to get two new discs the next day when they do not have their original shipment in hand I would be surprised if anyone would do that. I've personally never had any problems. I always get exactly what I order, and in two days no less. That's pretty ****ing sick when you consider that they are literally across the country from me. Hopefully you'll be able to "man up" and rotate that extra 4g.