We spent a couple years asking for player feedback. Here are some common themes, along with some success stories.
-Unique, quality player pack items.
-Organized, staffed, on time player check in
-Someone available to only answer questions and problem solve
-Effective and accurate information....start times, cyber player meeting/caddie book, QR codes on signs for tournament announcements and UDisc/PDGA Live scoring, clear/concise course information...OB, holes, tees....
-Timely card set up and postings
-Awards and trophies AS SOON AS THE DIVISION FINISHES
-Keep break between rounds to an hour
-Get players in and out of the event
-Offer a "player experience" at our A Tiers
-Offer a large, varied payout selection
-Make sure bathrooms are made available
-Offer a diverse player experience, ensuring all groups have a great time [ams, age protected, female and pros...though we don't really involve them often]
-A clean, groomed, well marked course