biscoe
* Ace Member *
Innova once sold a lot of baskets with chains that weren't properly galvanized so they rusted really fast. They replaced them for free...if you contacted them about it. In other words they didn't make a public recall or anything like that. Shady? Perhaps.
I guess my point is if the industry leader doesn't run a perfect business than I guess nobody's perfect.
They replaced a set of mine without being asked. One of their employees was playing an event at the course, saw the chains, approached me about it, wound up taking the top of the basket back to Rock Hill with them when they went and sending me a new one within 2 days.
No business is perfect. All businesses should do the best they can to be accountable though.