Another Trilogy Screw Up

[biscoe]

Innova once sold a lot of baskets with chains that weren't properly galvanized so they rusted really fast. They replaced them for free...if you contacted them about it. In other words they didn't make a public recall or anything like that. Shady? Perhaps.

I guess my point is if the industry leader doesn't run a perfect business than I guess nobody's perfect.

They replaced a set of mine without being asked. One of their employees was playing an event at the course, saw the chains, approached me about it, wound up taking the top of the basket back to Rock Hill with them when they went and sending me a new one within 2 days.

No business is perfect. All businesses should do the best they can to be accountable though.

 

[Orioles_Lefty]

They are advertising the TC format extensively on the DGAM podcast, so they should be prepared to respond to demand but, ultimately, everyone screws up. What matters is how they respond to a screw-up (and more demand = more likelihood of a screw up).

Seems DD is aiming for more and more market share which is a fine plan as long as quality and customer service doesn't slip. Seems they've tried to explain the demands they are facing for some molds, but that doesn't really explain not being prepared for whatever demand arises with the TCs. Growth is sometimes hard to manage.

It does seem that they want the TC molds to be exclusive but also want the TCs to be popular, and those are ultimately conflicting desires.

 

[AndyJB]

They are advertising the TC format extensively on the DGAM podcast, so they should be prepared to respond to demand but, ultimately, everyone screws up. What matters is how they respond to a screw-up (and more demand = more likelihood of a screw up).



It does seem that they want the TC molds to be exclusive but also want the TCs to be popular, and those are ultimately conflicting desires.

Absolutely. I had a screw up with Vibram thr first Birdie Bash I ran but they came through hardcore to make it right and as such I believe this is the first time I've ever mentioned it.

Hopefully whomever is in charge of the TC organization comes through big time for those events that will be missing what was promised...in this case, all the freaking putters. Sometimes it is better to take an immediate loss which has the potential to totally win over the customers...overnighting a box if Judges and Wardens would seem to do the trick here, as long as they shipped the Deputy at a later date as well.

But Im no businessman...

 

[@iDiscGolf]

Absolutely. I had a screw up with Vibram thr first Birdie Bash I ran but they came through hardcore to make it right and as such I believe this is the first time I've ever mentioned it.

Hopefully whomever is in charge of the TC organization comes through big time for those events that will be missing what was promised...in this case, all the freaking putters. Sometimes it is better to take an immediate loss which has the potential to totally win over the customers...overnighting a box if Judges and Wardens would seem to do the trick here, as long as they shipped the Deputy at a later date as well.

But Im no businessman...

And, if that's the full story, just sayin

 

[ISUME]

Innova once sold a lot of baskets with chains that weren't properly galvanized so they rusted really fast. They replaced them for free...if you contacted them about it. In other words they didn't make a public recall or anything like that. Shady? Perhaps.

.

This is known as "fix as fail" and is a practice used in most industries. Next time you have a LED lightbulb go out sooner than expected contact the company and they will give you free bulbs.

 

[Chiefstang]

And, if that's the full story, just sayin

Not sure what that means, but I have endless emails about the situation, a receipt for $1,500 and no player packs yet. The event is tomorrow morning.

 

[Finny]

I started bagging a couple DD discs recently, and it has been frustrating as hell to get backups. One of the discs is the Biofuzion Trespass and neither DiscGolfCenter nor Infinite Discs has a single one in stock. Those places have everything.

Seems like they were wholly unprepared to get popular. I believe they are now doing their best, but they are missing a major opportunity here. People want their discs and they can't provide them because of the manufacturing arrangement.

 

[Pymm]

Innova once sold a lot of baskets with chains that weren't properly galvanized so they rusted really fast. They replaced them for free...if you contacted them about it. In other words they didn't make a public recall or anything like that. Shady? Perhaps.

I guess my point is if the industry leader doesn't run a perfect business than I guess nobody's perfect.


And I would totally throw a Pine. I'd rather it be an Oak (White Oak preferably, #MAGA) but at least it's not a Hornbeam.

I would throw any disc named after a tree; I think it's a great idea since many end up hitting trees anyway. Imagine pulling an Osage Orange or a Bigtooth Aspen or a Bastard Sycamore out of your bag to impress your friends. Kidding, but only a little, as I would totally throw those if they existed.

 

[AndyJB]

And, if that's the full story, just sayin

I know the club involved and have played plenty of their events. I would be VERY surprised if the club was at fault.

Now if you're suggesting something with DD; hold up at customs, boat sunk, shipment lost, that is out of their control, then maybe. They should still step up though...especially considering DD is based out of the U.S.

 

[Streets]

Paging SteezeOG :|

 

[Inverted]

I would throw any disc named after a tree; I think it's a great idea since many end up hitting trees anyway. Imagine pulling an Osage Orange or a Bigtooth Aspen or a Bastard Sycamore out of your bag to impress your friends. Kidding, but only a little, as I would totally throw those if they existed.

Oh man, I'm throwing a Black Walnut! Or a Sitka Spruce!

And dont forget about the lightweight Balsa line...

 

[BrotherDave]

They replaced a set of mine without being asked. One of their employees was playing an event at the course, saw the chains, approached me about it, wound up taking the top of the basket back to Rock Hill with them when they went and sending me a new one within 2 days.

No business is perfect. All businesses should do the best they can to be accountable though.

Yeah, that was my point. Had an employee not played your course and had you not been a very knowledgeable in the ways of disc golf though, how would you have known something wasn't right? I just think it's a bad look when a small town park tries out this crazy game called disc golf and pays for a course and then half their baskets rust in a few months. Most of these parks have no idea what is proper, they never see the baskets after they get installed probably and then you have beginners getting turned off of the game by rusty chains.

This is known as "fix as fail" and is a practice used in most industries. Next time you have a LED lightbulb go out sooner than expected contact the company and they will give you free bulbs.

Lots of things are standard practice in industries, that doesn't mean they're proper. Baskets =/= bulbs, no one's ever got tetanus from a light bulb. I still buy Innova products and I've gotten good customer service from them but I do think it's a little sketchy to know you might have sold a bunch of bad baskets and don't let the customers that probably bought those baskets know that there's a fix if that's the case.

As an admitted Trilogy fan I'm just playing Devil's Advocate by providing some counterpoints to balance out the "hurr durr, throw American" etc crowd. Nobody's perfect.

Oh man, I'm throwing a Black Walnut! Or a Sitka Spruce!

And dont forget about the lightweight Balsa line...

And don't forget:

 

[Chiefstang]

So we ended up getting all of the discs last night and our event is currently underway. A stressed out thank you to Dynamic for getting it done, but I would HIGHLY suggest getting the discs out a couple of weeks in advance moving forward. An event like this is reliant on the player packages and shipping them only days before leaves room for a delay to ruin everything.

This was supposed to be a simple event for one of our new board members to run for experience lol. Poor guy gained a few grays this week....

 

[greg_b_4]

I've ran a trilogy challenge each of the last 2 years with my third coming up. In each case I got my shipment the evening before, I don't sweat it anymore.

 

[worldwide]

Trilogy is a stupid name though

 

[ManU]

there is no Trilogy
there are 3 different companies that, somewhat, work in unison. Does this really need to be explained?

the facebook fanboi page came up with "Trilogy" as a name for the 3 companies. That probably explains why its stupid.

There is no disc golf company called Trilogy making discs such as a Trespass, Pine, whatever

 

[biscoe]

there is no Trilogy
there are 3 different companies that, somewhat, work in unison. Does this really need to be explained?

the facebook fanboi page came up with "Trilogy" as a name for the 3 companies. That probably explains why its stupid.

There is no disc golf company called Trilogy making discs such as a Trespass, Pine, whatever

Since the event in question is marketed as the "Trilogy Challenge" I would beg to differ- for the purposes of this event there most certainly is a "Trilogy".

 

[Hampstead]

 

[ManU]

I'm not saying the name hasn't caught on
but go do a company search for Trilogy...I'll wait

but because the name caught on with the fanbois it has been used for "marketing" purposes.

 

[ManU]

damn computer
Edit to my above comment

the alternative would be the Dynamic Discs, Latitude 64, Westside Golf Discs Challenge

presumably they could have come up with some other DG based theme name...like Birdie Bash etc (3 Disc Challenge???)

but "Trilogy Challenge" is no different than "Birdie Bash"