Those of us with no direct experience with how a power co deals with problems(myself at least) seem to be differentiating between FIXING a problem(i.e. restoring power) and DEACTIVATING a live line. I've always been under the impression that the the latter would be a quick operation and could, in some cases, be done from the CO(this is based on conversations I've had with AL Power operators). If that were the case, the logical order of priority would be:
1) Deactivate any live lines - eliminate immediate danger
2) Restore power to affected areas in whatever priority order.
But based on the comments from those in this thread with direct experience, the implication here(because it hasn't been explicitly stated) is that these 2 operations are either one and the same, or they are treated as such. The implication is that a downed line is treated as an outage, and prioritized among all other outages and worked accordingly.
Can the power co guys confirm this? A power co really can't/doesn't distinguish between a downed live line and a general outage?
A downed line and an outage are not the same. An outage is lack of electrical power reaching a load/customer and is caused by "something" - too many things to list. A downed line is one of many reason that could cause an outage. In this case, it didn't - if there was an outage, the line would have been de-energized, but since it was energized/live, there was no outage at that point.
Unless you are actually seeing it with your eyes, the power company would have no knowledge (in general - the exact details are too complicated to get into here) of a downed line that remained energized. Even if they knew about the downed line (visual confirmation, phone call from general public, etc.), they wouldn't necessarily be able to tell from their control center if it was live or not. As long as the "main line" that was feeding that "little line" was still up and running and there were no intelligent devices (meters, sensors, etc.) in the right spot to send info back to the control center, everything would look normal to them. It sounds crazy, but a downed live line is much more difficult to detect than a downed de-energized line.
Sorry if this still doesn't clear it up. I find it very difficult to explain this stuff - since I'm in this field, it just "makes sense" to me, even though I know it's not the case for everyone.