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Hopefully the turnaround is pretty quick on these. I don't know that mine is so bad that I should file a claim...but I almost want to file a preemptive claim or just hope they do some kind of recall to fix it.
I spoke too soon...it started to tear more last night so I sent them an e-mail.file a claim and get it fixed; it doesn't cost you anything but a little bag down time (I just put stuff in my old bag until it's fixed)
I believe someone mentioned before that they can provide a loaner bag.I had the same tearing problem. They were quick to send me a fed ex return label, but I can't get anyone to confirm if I will have my bag fixed in time for am worlds. They seem to be avoiding answering any question about how long I will be without a bag. Now it has been 2 weeks without an answer so I am just going to send it in after worlds. I just wish they would tell me they aren't sure when it will be fixed or any kind of answer. Aside from the seam tearing I love the bag, it is super plush and holds everything I need, they just need to beef up the stitching.
Shame. I brought this concern up to them on their facebook and they assured me the handle was not a problem.
Guess I'm glad I went with the Mahal.
I just got mine fixed for the shoulder strap coming loose at the top problem. It was a two week turn around but that was mostly shipping as I am in Tennessee. They shipped it back out the same day they recieved it. Seems solid since I got it back, only one round on it though. Hopefully they did a little better job with the stiching. I absolutely love the bag other than this one issue though.
Man, I really want to get one of these bags but I'm not gonna pull the trigger cause I keep hearing about all these flaws. It's got me all sketched out. Hope voodoo works this sh!t out soon or I may have to go for a grip. I'd hate to go that route cause I like the sp better and I hate the giant grip logos. Bottom line though is a bag that performs and for $250 I expect it to do that with no worries. I guess I'll keep my fingers crossed.
Can you notice anything different around it....like more stitching?
What are these flaws you speak of? The shoulder straps ripping are the only problem I'm aware of.
Right, straps on a backpack are kinda a big deal. I know there's a warrantee but I don't want to buy a bag just to have to send it back.
If any one has been in touch with Voodoo. Is this just an issue with some of the bags? Or is it a design flaw or an error durring the build that has or will effect all the bags?
If it's the latter, you would think they would have sent out a recall notice? I'm not sure if they have to or not though. Since it's not a life/saftey issue?