Hello DGer's
What are your opinions on this....
I called Marshall Street on Monday and spoke with Peter. I called to verify that the 3 Mercy's they have on the site are 170g as listed. I spoke with Peter and point blank asked him if he can weigh these and make sure they are 170g. He replied yes and then took my order over the phone for two of them. I called on Monday as I knew I needed these for my ONLY tournament this weekend- OUTLAWS baby!! I get the discs in the mail on Wednesday and to my surprise, Marshall Street put their own sticker on the front of the disc stating 170g but on the bottom of both discs are Lat64's sticker stating 174g. I put them on the scale and what you do you think that lil digi scale told me- It told me, "HEY- MS fcked up- these are exactly 174g." I immediately call MS and leave a VM for Peter to call me the next day. Peter never calls so I call him. Peter apologies and trys to find some light Mercy's. All he finds are two 172g Mercys. I proceed to tell Peter, EXTREMELY calmly that I am disappointed but we can work through it. I advise Peter that I will email MS a prepaid label for NEXTDAY shipping so I can have my discs on Friday. Peter said that they can reimburse me the shipping charges. I tell Peter that is will cost me around $23 to have them overnight and wondered if I can just keep the two $9.99 174g Mercys they sent. He said he will have to ask the Manager and call me back.
So Trent, the manager calls me advised that I can ship the two incorrect discs back at the LOWEST COST SHIPPING RATE (meaning slowest) and then when they receive them they will send out the new discs and credit my CC the return fee. I explained to Trent my frustration about calling the store, my need for the discs by Friday and my desire to pay for NEXTDAY shipping. Trent stated that MS WILL NOT GO OUT OF THEIR WAY to print my label off and drop the package off at a FedEx location (15miles away). I then told Trent to "man up" and take care of a customer that specifically called MS and had them confirm the weight of the discs. Trent got hot on the phone about the "man up" comment and then refused to give me his name. I kept asking until he told me.
I can't believe this from MS. I have ordered stuff from them since 2006 and had some other problems that were resolved immediately.
Rant off- Disc Nation it is for now on.
What are your opinions on this....
I called Marshall Street on Monday and spoke with Peter. I called to verify that the 3 Mercy's they have on the site are 170g as listed. I spoke with Peter and point blank asked him if he can weigh these and make sure they are 170g. He replied yes and then took my order over the phone for two of them. I called on Monday as I knew I needed these for my ONLY tournament this weekend- OUTLAWS baby!! I get the discs in the mail on Wednesday and to my surprise, Marshall Street put their own sticker on the front of the disc stating 170g but on the bottom of both discs are Lat64's sticker stating 174g. I put them on the scale and what you do you think that lil digi scale told me- It told me, "HEY- MS fcked up- these are exactly 174g." I immediately call MS and leave a VM for Peter to call me the next day. Peter never calls so I call him. Peter apologies and trys to find some light Mercy's. All he finds are two 172g Mercys. I proceed to tell Peter, EXTREMELY calmly that I am disappointed but we can work through it. I advise Peter that I will email MS a prepaid label for NEXTDAY shipping so I can have my discs on Friday. Peter said that they can reimburse me the shipping charges. I tell Peter that is will cost me around $23 to have them overnight and wondered if I can just keep the two $9.99 174g Mercys they sent. He said he will have to ask the Manager and call me back.
So Trent, the manager calls me advised that I can ship the two incorrect discs back at the LOWEST COST SHIPPING RATE (meaning slowest) and then when they receive them they will send out the new discs and credit my CC the return fee. I explained to Trent my frustration about calling the store, my need for the discs by Friday and my desire to pay for NEXTDAY shipping. Trent stated that MS WILL NOT GO OUT OF THEIR WAY to print my label off and drop the package off at a FedEx location (15miles away). I then told Trent to "man up" and take care of a customer that specifically called MS and had them confirm the weight of the discs. Trent got hot on the phone about the "man up" comment and then refused to give me his name. I kept asking until he told me.
I can't believe this from MS. I have ordered stuff from them since 2006 and had some other problems that were resolved immediately.
Rant off- Disc Nation it is for now on.
