I have definitely contacted Salient... they do not seem to care much or value strong customer service. They sounded too busy to hear me out. It is a frustrating situation to have the strap of a newer(owned less than 2 months) bag rip right off in the middle of a tournament round and get no customer service. I have paid $40-$60 for gym bags and school backpacks that have lasted me years (and I treat them like crap). And to spend over a $150 on a disc golf bag and to see it rip within the first 2 months is not right and in my opinion unacceptable. It is even more frustrating to hear that this problem has never been seen before, makes me think I got a defaulty bag, but yet I am the one who is responsible to fix it... No bag should be having the shoulder strap rip right off within the first 2 months. If the bag was 6 months old I could see paying for shipping or going to a seamstress to get it fixed but, but with it ripping off before the 2 month mark... I feel like I got a deafulty product. I treated it perfectly, as it was my first backpack bag ever, so I do not know how the strap could just rip right off like it did. I am trying to be respectful and civil, but I have never been so frustrated in my life. Just seems like companies do not care these days. Customer service goes a long ways and I feel like I am getting none.