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Hey Mulligan, do you have any retail experience?
Try the first post.
Damn it,he gave a reasonable response.
I am the owner of Hazy Shade. My name is Jeremy. I am not one of the people you dealt with although I am short with a beard. I am sorry to hear that you had a bad experience at our store today. We never like to hear things like that. Our web site does say that these are available because all baskets are shipped from the manufacture. It is my mistake that it is not posted clearly on our site and I will make sure that it is changed right away. I would recommend calling ahead any time to any store epically if you are going to drive for an extended period of time. Who knows, that very thing might have sold 5 minuets before you arrived and only one was in stock. This basket is not on display honestly because they are not a very popular basket for us, and baskets take a lot of space to display. That being said, there is no reason to have made the item you were looking for any less valuable and you should not have been made to feel so. As far as the price you must understand that the baskets have very low margins on them epically if they are marked 30-40 dollars below msrp. I have to pay to ship it to the store or ship it to your house. If you ship one twice you will loose money even with it only weighing so little. There is a difference between the 4 leg and 5 leg versions of this basket. The 5 leg one is the standard Innova traveler basket. The 4 leg one is the basket that they give as part of there CFR tournament package. I did have both in the store because I have traded some of my players who have won them at events. Please understand we would like to sell everything as cheep as possible but to run a brick and mortar store costs more than an online store. There are benefits to both and unfortunately you didn't get to experience one of them today. We do pride ourselves on good customer service. We are the only pro shop I know that offers a 1500 sq ft putting area where you can try putters and different discs before you buy them. We offer different in store specials and give-a-ways to try to help close the difference between the two but the reality of it is its costs MUCH more to sell the same product in the store than off the web site. Again I am sorry that you did not receive the type of service that we like to provide and hope that sometime if you are back in Dayton that you stop in and give us another shot to win your business. I am not trying to justify any bad service you feel you received just trying to explain where things might have been mixed up.
Jeremy
Hazy Shade
lolDamn it,he gave a reasonable response.
Harder lolYes. It was epically reasonable.
Hey Mulligan, do you have any retail experience?
Two days of heckling not guaranteed.
Mulligan;742036 Its got to be rough to have a legitimate sports store AND a head shop mixed together and get help that isn't flaky...[/QUOTE said:That's because if they are commission based employees I'm sure they'd rather sell an $80 glass piece as opposed to an $8 DX Valkyrie.
This basket is not on display honestly because they are not a very popular basket for us, and baskets take a lot of space to display.
Jeremy
Hazy Shade
And yet...
I tried to get this thread shut down for you're own good, man.
let her go...
This thread should of never started. I really do not think you (Mulligan) handled this situation correctly. In earlier posts you stated managing a multi million dollar company and that you know all about the industry and customer service. I too work for a multi million dollar company and if we have a problem with a vendor or a factory we talk directly to the source, the factory president, vendor owner, etc. We do not go online to a forum based in that industry and complain about service we did not receive. I highly doubt any business has a 100% customer service rating.
As a manager of a multi million dollar company which I'm sure has a lot of focus on customer service. This was definitely not the right way to handle this. I'm not trying to make this an on going thing but the reason this thread should be shut down is not because of Jeremy, because by the responses I've seen his reply was honest and valid. Where as your complaining that you didn't get something you want and want other people to agree with you on the internet.
So, if anything. It should be shut down for your own good.