Sounds like he did very little research before heading from Canada to Selah. You would hope somewhere in the planning process he would see, read, infer, determine what the course was like and how it played. You plan a trip and don't know a thing about the course. That's on you.
Agreed. That's the answer---go beyond the ratings, to the reviews. And the photos.
And a little more self-awareness, that we're all unique and shouldn't assume that "everyone" thinks like we do, would be good. For all of us.