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No I am not Croatian, I am Irish/German. I started using the name Yebisay about 20 years ago when I first heard it from a friend of mine who is from Serbia.
Happy to say that DD got me my new bag in record time. I ordered it Monday afternoon and UPS delivered it last night. I am glad that they took care of my problem and stood behind their product even if it took some complaining. The new bag looks and seems nice. It seems to have a more ridged...
Once again I didn't realize it was a holiday weekend but that still doesn't explain the other emails. You are probably right when you say DD treats their employees better than my company.
I made 2 posts because I wasn't sure which one it belonged under. I have been on this website for a while and I have read a lot on the forums but have never posted before. Mainly because I usually always found out what u needed to know from someone else's experience. The main point of this...
I already admitted that I should have called but I didn't. You are right that crap happens. I just think an acknowledgment of any email sent would have been nice.
I didn't think about the 4th and you are right most companies give their employees a long weekend. That is my fault for not realizing it was the 4th. My company made everyone work on Monday so I guess it didn't dawn on me that it was a holiday weekend. However that doesn't explain the other 4...
My new bag should be here tomorrow. Congrats to Dynamic on a speedy delivery. Just when I had about given up hope on them they turn around and surprise me.
I haven't seen one of the Superhero bags up close to look at them yet. I have read some reviews on them and the general consensus seems that most people like them.
Happy to say that Dynamic has made it right and gave me credit towards a new bag and it is on its way. Should be here on Wednesday. I update when it gets here.
I am not entitled to anything I didn't work for or earn. I work 50+ hours a week partially in my office and partially on the yard. I too have several different jobs to do day in and day out but I know if made a customer wait 3 days without at least acknowledging his/her problem or complaint we...
I emailed them on Sunday night and didn't get a response back until Wednesday night. I should have called them directly myself but it wasn't until today that I actually found their number and that is no ones fault but my own. I am happy to say that they have made it right with me and my new...
I understand that people have other things to do than worry about my bag and i am sure you are right when said the staff probably wears more than 1 hat.I was saying that I think 3 days was a little long to wait with no response whatsoever.
I have received another email from Dynamic and it looks like they are going to take of my bag issue. Here is the email:
Hello Carl,
I am sorry to hear you have been unsatisfied with our Warranty process and our Sniper bag. I understand your frustration to have purchased a bag with the...
I wouldn't expect it to stand up on steep inclines but I do expect it to stand up on flat ground. If I don't lay mine down on the straps like you are saying it falls forward and my discs fall out. It doesn't matter what kind of terrain, level or not.