Pony Express email service, didn't even know that was a thing.
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My Dynamic Discs Sniper bag sucks
- Thread starter yebisay
- Start date
Pony Express email service, didn't even know that was a thing.
yebisay
Newbie
I wouldn't expect it to stand up on steep inclines but I do expect it to stand up on flat ground. If I don't lay mine down on the straps like you are saying it falls forward and my discs fall out. It doesn't matter what kind of terrain, level or not.
yebisay
Newbie
I have received another email from Dynamic and it looks like they are going to take of my bag issue. Here is the email:
Hello Carl,
I am sorry to hear you have been unsatisfied with our Warranty process and our Sniper bag. I understand your frustration to have purchased a bag with the intentions of having no issues.
We have re-reviewed your claim for the bag and are offering to either warranty the item or issue a credit for the same cost of the bag. If you wish to accept this, we can issue the credit directly to your online account with us.
Your emails have also been forwarded over to our Product Development department for further review. They will be sure to take your feedback into consideration for future products.
Let me know if you have any questions.
Thank you,
Jackie Morris
Customer Service Specialist
620-208-DISC (3472)
Dynamic Discs
#GrowDiscGolf
Who We Are
Hello Carl,
I am sorry to hear you have been unsatisfied with our Warranty process and our Sniper bag. I understand your frustration to have purchased a bag with the intentions of having no issues.
We have re-reviewed your claim for the bag and are offering to either warranty the item or issue a credit for the same cost of the bag. If you wish to accept this, we can issue the credit directly to your online account with us.
Your emails have also been forwarded over to our Product Development department for further review. They will be sure to take your feedback into consideration for future products.
Let me know if you have any questions.
Thank you,
Jackie Morris
Customer Service Specialist
620-208-DISC (3472)
Dynamic Discs
#GrowDiscGolf
Who We Are
dontBLAMEtheDISC
Birdie Member
Well it may have taken a little longer than expected but they are definitely doing right by you.
Personally if your still wanting a bag I would either take the credit and use it to help pay for a DD Commander bag $120 or take the warranty option get your new sniper bag and sell it to help pay for an upd shift
Sent from my Alcatel 6055U using Tapatalk
Personally if your still wanting a bag I would either take the credit and use it to help pay for a DD Commander bag $120 or take the warranty option get your new sniper bag and sell it to help pay for an upd shift
Sent from my Alcatel 6055U using Tapatalk
Last edited:
Yeah so in the Upper Park thread some guys were complaining that it had been over a week without a response from the Upper Park guy and the Upper Park guy chimed in and apologized because he had strep throat. You guys are putting mega corporate service expectations on extremely small start up operations. These are little businesses with small staffs where many are likely wearing multiple hats and they have lives outside of selling you a bag to hold your plastic talismans (like, IDK, playing/running a DG tourney during 4th of July weekend 
). If you want to hover around an internet enabled device 24/7 and think you can make/sell a better product than jump right in there, show all these dinosaurs how to run a business here in 2017.
I don't even need food to live for three days, I don't think it's unreasonable to wait three days for an email on frisbee equipment. If you have to hear back ASAP, they have these antique machines called telephones where you can speak to people in real time.
Life happens you entitled little ****s. /pms rant
). If you want to hover around an internet enabled device 24/7 and think you can make/sell a better product than jump right in there, show all these dinosaurs how to run a business here in 2017. I don't even need food to live for three days, I don't think it's unreasonable to wait three days for an email on frisbee equipment. If you have to hear back ASAP, they have these antique machines called telephones where you can speak to people in real time.
Life happens you entitled little ****s. /pms rant
yebisay
Newbie
Yeah so in the Upper Park thread some guys were complaining that it had been over a week without a response from the Upper Park guy and the Upper Park guy chimed in and apologized because he had strep throat. You guys are putting mega corporate service expectations on extremely small start up operations. These are little businesses with small staffs where many are likely wearing multiple hats and they have lives outside of selling you a bag to hold your plastic talismans (like, IDK, playing/running a DG tourney during 4th of July weekend
I don't even need food to live for three days, I don't think it's unreasonable to wait three days for an email on frisbee equipment. If you have to hear back ASAP, they have these antique machines called telephones where you can speak to people in real time.
Life happens you entitled little ****s. /pms rant
I understand that people have other things to do than worry about my bag and i am sure you are right when said the staff probably wears more than 1 hat.I was saying that I think 3 days was a little long to wait with no response whatsoever.
yebisay
Newbie
Dynamic has issued me my credit and I am going to order my new bag. Not sure I am going to go with the Commander or Ranger.
kerplunk
Double Eagle Member
Yeah so in the Upper Park thread some guys were complaining that it had been over a week without a response from the Upper Park guy and the Upper Park guy chimed in and apologized because he had strep throat. You guys are putting mega corporate service expectations on extremely small start up operations. These are little businesses with small staffs where many are likely wearing multiple hats and they have lives outside of selling you a bag to hold your plastic talismans (like, IDK, playing/running a DG tourney during 4th of July weekend
I don't even need food to live for three days, I don't think it's unreasonable to wait three days for an email on frisbee equipment. If you have to hear back ASAP, they have these antique machines called telephones where you can speak to people in real time.
Life happens you entitled little ****s. /pms rant
Um, you realize that most of us that have problems with this customer service do customer service ourselves, right? And I learned good customer service at a small business where I wear many hats. When our main customer service person is on vacation or is sick, someone takes over, usually me. And I'm pretty sure Aim doesn't work for a mega-corporation either.
So rather than being entitled little turds, we know how easy it is to provide a better level of service, thus our complaints. I bet you get upset when you go to use the bathroom at Walmart and the stall is all dirty
Could be worse, could have been a Salient bag...
"Huge" "$"
Dude, compared to the 9-5 salary, DD might be raking in the dough, but compared to the corporations and even medium sized businesses in this country, they barely make money at all :\
kerplunk
Double Eagle Member
In that case the bag probably would have fallen apart completely and customer service would have threatened to sue the OP after making this thread.
kerplunk
Double Eagle Member
Yeah so in the Upper Park thread some guys were complaining that it had been over a week without a response from the Upper Park guy and the Upper Park guy chimed in and apologized because he had strep throat. You guys are putting mega corporate service expectations on extremely small start up operations. These are little businesses with small staffs where many are likely wearing multiple hats and they have lives outside of selling you a bag to hold your plastic talismans (like, IDK, playing/running a DG tourney during 4th of July weekend
I don't even need food to live for three days, I don't think it's unreasonable to wait three days for an email on frisbee equipment. If you have to hear back ASAP, they have these antique machines called telephones where you can speak to people in real time.
Life happens you entitled little ****s. /pms rant
Dear BrotherDave,
We have received your complaint and are looking into it. A representative from Entitled Little Scats will be in contact within a few days to help resolve your issue.
Thanks,
kerplunk
See, how hard was that?
@iDiscGolf
* Ace Member *
- Joined
- Dec 1, 2013
- Messages
- 3,805
BroD is right. You are wrong.
Anyways, the email that was sent mostly likely went to a secretary or level 1 of some sort. That person emails only issues deemed worthy to the next chain of command to escalate the issue, (the smaller issues they may handle themselves). In accordance, the level 2 can't field every email, can they? Each of these take proper time, unless you're checking your email 50 times a day and actually not getting any work done...
Being in customer service yourself you should know better. YOU and some other comments are acting entitled.
Whatever. If the OP wants to sell all his discs and start throwing innova again good, and enjoy that pile called the innova Magellan. Good luck with that.
kerplunk
Double Eagle Member
There is this great feature on computers and phones these days where you don't have to continually check your email, you just get a notification when you receive a new one. And if you are getting 50 complaints a day you have a problem with your product.
I wish I had more customers like you guys. Or competitors.
And I'm not quite sure how I'm being entitled by expecting to see the same level of customer service that I provide to my customers. Care to explain?
Replying in a timely manner has nothing to do with the size of your business.
DD has the means to answer ****ing emails any day of the week within 24 hours. Anyone who claims 72 hour response time is good CS make no sense.
When the products are all pretty much the same bag wise and targets etc the service is a very important part considering the huge markup on these products as well vs discs.
It will be a cold day in hell b4 i feel sorry or defend with anyone at ANY Co of their size for being lazy.
I literally would be out of business if I waited 3 days to reply to clients/customers... Im not entitled at all ive had many jobs which require providing great customer service. Its 2017 the ability to communicate is so easy.
DD has the means to answer ****ing emails any day of the week within 24 hours. Anyone who claims 72 hour response time is good CS make no sense.
When the products are all pretty much the same bag wise and targets etc the service is a very important part considering the huge markup on these products as well vs discs.
It will be a cold day in hell b4 i feel sorry or defend with anyone at ANY Co of their size for being lazy.
I literally would be out of business if I waited 3 days to reply to clients/customers... Im not entitled at all ive had many jobs which require providing great customer service. Its 2017 the ability to communicate is so easy.
I mean, the OP got his money back. And he is getting a different bag by the same company (thus, /thread...). So, the three day timeframe (to reply to an email..) appears to have worked out fine. I enjoy DDs discs, but I lean toward grip bags, and I think three days is probably at the upper threshold of what I'd like to wait (although were these three days the OP waited over the weekend? Could change the story...)
At any rate, Wouldn't a phone call have expedited this entire process? Idk, I feel people are drifting away from probably the second most direct form of contact... a simple phone call...
At any rate, Wouldn't a phone call have expedited this entire process? Idk, I feel people are drifting away from probably the second most direct form of contact... a simple phone call...
yebisay
Newbie
I emailed them on Sunday night and didn't get a response back until Wednesday night. I should have called them directly myself but it wasn't until today that I actually found their number and that is no ones fault but my own. I am happy to say that they have made it right with me and my new Commander bag has been ordered.
Hey, I get it. I'm definitely guilty of not calling. Hate direct confrontation, honestly. I'm happy they made it right.
