yebisay
Newbie
BroD is right. You are wrong.
Anyways, the email that was sent mostly likely went to a secretary or level 1 of some sort. That person emails only issues deemed worthy to the next chain of command to escalate the issue, (the smaller issues they may handle themselves). In accordance, the level 2 can't field every email, can they? Each of these take proper time, unless you're checking your email 50 times a day and actually not getting any work done...
Being in customer service yourself you should know better. YOU and some other comments are acting entitled.
Whatever. If the OP wants to sell all his discs and start throwing innova again good, and enjoy that pile called the innova Magellan. Good luck with that.
I am not entitled to anything I didn't work for or earn. I work 50+ hours a week partially in my office and partially on the yard. I too have several different jobs to do day in and day out but I know if made a customer wait 3 days without at least acknowledging his/her problem or complaint we would probably lose that customer. Yes it is completely true that some customers complaints or problems I don't have the authority to rectify but I at least let them know that I am working on trying to get the issue resolved.