Salient Discs Customer Service Complaints

[jcrab66]

They are actually deleting every thing that isn't flattering almost immediately and their likes are starting to go down

I wouldn't exactly call my comment flattering!

 

[Kevreef]

haha im loving all the trouble and concern i brought to attention.. as soon as i open that brown box i said "oh DGCR is going to love this one.."

 

[onemilemore]

Well they were granted that LLC permission on April Fool's Day, which I find quite appropriate.

 

[Harrishabitat]

I wouldn't exactly call my comment flattering!

Are you talking about on facebook or on here? Because on Facebook they are deleting everything almost immediately

 

[onemilemore]

Are you talking about on facebook or on here? Because on Facebook they are deleting everything almost immediately

Yeah it looks like their blanket statement about the bags being the last statement they would make on them has also been deleted.

 

[steinkecm]

AhahahahahahahhHA. The straps are already sewn on.

 

[jcrab66]

Are you talking about on facebook or on here? Because on Facebook they are deleting everything almost immediately

Facebook, I commented on the picture of the red bag, they wanted back but didn't delete

 

[Harrishabitat]

Facebook, I commented on the picture of the red bag, they wanted back but didn't delete

Yeah I just saw that, I loved their response!

I give it 10 minutes before they delete it. But props to you for the great comment made me laugh :hfive:

 

[onemilemore]

Well, at least they are claiming on FB that they pay shipping both ways on any defective bags.

Quick, someone screen grab that before it disappears.

 

[KRATC]

I am really glad I decided to buy a backpack. I am glad I got a smaller one. I am glad the price was kept low. However, time is money. When you fail to deliver, I get critical. When you blame someone else and are terse with a polite customer, I am irked. Had I known Grip was planning a sale back when I preordered( I jumped fairly quick), I would certainly have waited. It's not like I saved myself any time.

Again, I am happy with the bag (as long as it is well constructed) but the extra $50 for better customer appreciation may well have been worth it; even to a broke college student.

 

[Lucero 1]

From Facebook....

My question was if every bag went through QC.

Their response: Salient Discs - When you are dealing with a very large quantity of bags inevitably a few slip thru the cracks which is why we offer a warranty to replace those bags that might have a manufacturer defect and we pay shipping paid both ways to help make the process as seamless as possible.

 

[Titan037]

From their facebook...not sure why hillary said you would have to pay shipping....

"When you are dealing with a very large quantity of bags inevitably a few slip thru the cracks which is why we offer a warranty to replace those bags that might have a manufacturer defect and we pay shipping paid both ways to help make the process as seamless as possible."

 

[KDFrosty]

Get 'em, Bacon!!!

Nick Bacon: Look at the site you wrote off. A bag arrived with the bottom straps not sewn on. When he contacted you. You told him he would have to pay to get it replaced or refunded...

 

[steinkecm]

Proof attached.

 

[onemilemore]

Seamless. Get it?

 

[Harrishabitat]

Well, at least they are claiming on FB that they pay shipping both ways on any defective bags.

Quick, someone screen grab that before it disappears.

But in classic Salient form it was someone else fault...

 

[Bacon]

Seamless. Get it?

God I didnt even see that the word choice is beautiful.

 

[Lucero 1]

Salient Discs - That was a mis communication with our sales/customer service rep, and the above solution I just mentioned was offered to him over an hour ago
4 minutes ago · Like · 1

(They liked their own post)

 

[steinkecm]

I responded....

 

[discgolferlee]

just got home and box on my porch... my bag arrived ill post pics in a few... once i open it......