I got an email today with a Refresh Code so I could get a new Pinch. I was told UPD isn't currently using the tickets on the support system so an email is more effective in contacting the company.
I'll keep you all posted on the purchase. It sounds like UPD will start preorders for new Rebels soon so keep an eye out if you're in the market for a new bag.
It's funny, back in early April I really wanted a Rebel but it didn't look likely that we'd be getting new ones anytime soon. So I decided instead to get a BX2 via the Ledgestone Player's Pack, which is to be delivered in late August.
But with the way things seem to be picking up in the UP camp, we may have the Rebel v5 before my BX2 even arrives.