Has anyone seen the new invisible focus bag check it out
Just kidding, but I am missing the bag I just order the other day got the hydro pack and mini though. Very disappointed right now.
Stellar customer service and quick response too
Here the email from upper parks design
Re: Order #3020 Missing Item
August 13, 2015 at 17:46
Ryan,
That's not good! I dug into it and the only explanation I have is that the fulfillment center messed up. No real explanation to why that happened, it was on the pick list and everything. My apologies.
I've created another shipping order for your Focus that will ship out Priority Mail tomorrow. I've also refunded you half the cost you paid for shipping and included a second mini disc. Hope that helps ease the pain a little.
I'll send you the tracking link when I have it.
Please let me know if you need anything else.
Best,
Jon
On Thu, Aug 13, 2015 at 13:29
Ryan<r*************@gmail.com> wrote:
Good afternoon,
I just received my package today and it seems to be missing the most important part of my order. It is the Focus disc backpack. I was very displeased to open the box only to find the hydro pack, a mini disc, and the order form but no new bag. Now I know mistakes happen, but do you not conduct Quality Checks before shipping packages? So what is the next action that I can take to get the missing disc golf bag I order beside contacting you of course?
V/R
Ryan
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Upper Park Designs