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Worst Costomer service from Dave Henrickson @ Revolution!
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ntermind
Newbie
OK so if a customers a jerk you have all rights to be a jerk back.... good luck running a business
yawpstang64
Double Eagle Member
a) an angry customer, never been one of those before
b) nobody tried to scam a free bag
c) oh no, he made a thread - 12/20/2012 is coming early!
A cosmetic failure is still a failure, especially for a special color, and an expensive bag is expected to hold up in all areas. Company's fault - they don't owe the OP a bag, but they could have showed a bit more concern.
gcr_russell
* Ace Member *
I would have been just as polite the second email, but tried to ask the same question. Sorry you're still mad but within reason what would you like me to do for you. You don't tell them within reason, but hint at it.
None of that changes the fact that this shouldn't be a huge ordeal, and the person who behaved most jerk-like is the OP. It's not easy to smile over and over and over when people are going off on you. Trust me, I know. And those of us in customer service know the difference between legitimate complaints and reasonably fixing the issue, and whiny people looking for handouts.
None of that changes the fact that this shouldn't be a huge ordeal, and the person who behaved most jerk-like is the OP. It's not easy to smile over and over and over when people are going off on you. Trust me, I know. And those of us in customer service know the difference between legitimate complaints and reasonably fixing the issue, and whiny people looking for handouts.
Animage
Double Eagle Member
So ironic that this comes up the day after I decide to start looking at a Revo Carolina to buy. My only peeve is they don't have the silver/grey bag on their pictures to view but it's a choice to buy.
IMO, while Dave is coming off as kinda "smug" I guess, the bag isn't failing. The dye the company sold him is. I'd have been slightly more involved in my email back, but OP doesn't deserve a free bag over something like this. A 25% coupon for a new bag or something would be nice, but I wouldn't expect it.
If this had happened to me (It wouldnt, I hate orange), I'd have simply emailed him regarding the issue so that Revo could make the decision to remove the color scheme or not. More of a heads up email than a complaint.
My favorite blue jeans aren't the same blue they were 8 months ago, I'll tell you that.
IMO, while Dave is coming off as kinda "smug" I guess, the bag isn't failing. The dye the company sold him is. I'd have been slightly more involved in my email back, but OP doesn't deserve a free bag over something like this. A 25% coupon for a new bag or something would be nice, but I wouldn't expect it.
If this had happened to me (It wouldnt, I hate orange), I'd have simply emailed him regarding the issue so that Revo could make the decision to remove the color scheme or not. More of a heads up email than a complaint.
My favorite blue jeans aren't the same blue they were 8 months ago, I'll tell you that.
gcr_russell
* Ace Member *
Email 1- reasonable
Email 2- not so much
Email 2- not so much
Technohic
* Ace Member *
- Joined
- Jul 27, 2009
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- 8,517
All I know is I know how much these bags cost and for the price, I am perfectly happy with my Fade bag. The only Fade to it, is the name stitched on the front.
Also have had great customer service so their product may be made cheaper, but they stand behind it.
Also have had great customer service so their product may be made cheaper, but they stand behind it.
Bingo! and just like a tarp fading the better the material strength the harder it is to dye! i have two back packs from revolution and have no issues other than a single rip/scrap on the bag when i ran over a kid with my bike! over the handlebars onto my chest and just a little road rash on the straps from the slide. i played about 500 rounds with it and functions perfect.
I don't think he needs luck, he's got a relatively successful business already.
a) Yes, but I have manners. There's a way to tactfully approach a situation and then there's the OP's way - there is no justification so stop trying.
b) agree to disagree then, I think he was.
c) It's not that he made a thread, it's how he presented his argument - saying he was wronged
There's a common theme to what you aren't understanding so let me break it down for you: "It's not what you say, it's how you say it." Mature folks get this, others typically fail to.
Let me throw this in:
My ordeal with him wasn't the quality of the bag. Quite the contrary, it was an excellent bag. My issue is that I emailed him before ordering it on a monday, asking if I would have it in time for a tournament that saturday, otherwise I was going to order it later. He told me absolutely, he'd ship it the next day (tuesday), and it would be there by friday the latest. So I place my order, and he gives me a tracking number. This tracking number says it was printed offline and would update when the post office received it. This update never came until that thursday, a full two days after he'd said he'd ship my bag. When I emailed to ask about it, and very respectfully at first, wondering if there was a problem or something, I got a generic response of "If you are dissatisfied with your bag in any way, feel free to return it for a full refund." He offered no response at to why he told me a bold faced lie, and didn't follow through with what he said. When I finally got annoyed and called him out, he resent me the same ****ing email! So, while the OP's case may be less valid, because he's simply mad about fading, I find it tough to believe I'm in the wrong in being annoyed when he simply lied to me. I'm curious if the difference of situation holds any weight to you guys, but just the same, Dave Henrickson has made the last dollar he ever will off me. Prick.
My ordeal with him wasn't the quality of the bag. Quite the contrary, it was an excellent bag. My issue is that I emailed him before ordering it on a monday, asking if I would have it in time for a tournament that saturday, otherwise I was going to order it later. He told me absolutely, he'd ship it the next day (tuesday), and it would be there by friday the latest. So I place my order, and he gives me a tracking number. This tracking number says it was printed offline and would update when the post office received it. This update never came until that thursday, a full two days after he'd said he'd ship my bag. When I emailed to ask about it, and very respectfully at first, wondering if there was a problem or something, I got a generic response of "If you are dissatisfied with your bag in any way, feel free to return it for a full refund." He offered no response at to why he told me a bold faced lie, and didn't follow through with what he said. When I finally got annoyed and called him out, he resent me the same ****ing email! So, while the OP's case may be less valid, because he's simply mad about fading, I find it tough to believe I'm in the wrong in being annoyed when he simply lied to me. I'm curious if the difference of situation holds any weight to you guys, but just the same, Dave Henrickson has made the last dollar he ever will off me. Prick.
Troy Jan
Par Member
I emailed him about the bottom of my bag wearing around the edges , where the cage rubs. I must say he emailed me back within the hour on a weekend. However he told me to try duck taping it. Thanks Pal
Animage
Double Eagle Member
Well that's shabby, especially with their warranty.
ntermind
Newbie
Not pulling crap like this he wont. I guess it all comes down to if you want a Revo bag don't pay extra for color and if you want good customer service then buy from someone else (ie GB, Fade, Innova, ect.)
Quoting this so it isn't skipped over.
yawpstang64
Double Eagle Member
Agreed it was handled poorly by both parties, but Revo may have lost a couple sales because of it... not great for business. Many more high quality bag manufacturers these days, and rumors of bad service won't help them out.
Bags fade is a logical but not a reasonable answer, or maybe this is a common complaint and they just don't want to deal with it.
Failure of materials >>> failure of the product, but the bag company loses out in the long run. Don't make a bag in this color if its going to look horrible soon.
Bags fade is a logical but not a reasonable answer, or maybe this is a common complaint and they just don't want to deal with it.
Failure of materials >>> failure of the product, but the bag company loses out in the long run. Don't make a bag in this color if its going to look horrible soon.
yeah was biking to the course so had my gear(Revo dual lite dig camo) and all the kids were taking an afternoon march or something. i cross a bridge and the teachers have the kids walking on half of the bridge and the other half is open so i bike by checking out the hottie teacher and this kid jump laterally infront of my bike....he wasn't paying attention so now i'm moving 10mph and he is a foot away from me....i squeeze the brakes and move the bike over to the side away from the kid but now i don't have a bike under me anymore and i'm going over the handlebars. pedal murders the kid but the rest of the bike misses him....hot teacher comes over and checks on me....i should have milked it more! i was fine since i play volleyball i know how to land on my chest and slide. i'll post a picture of the damage.....funny thing clearly that kid i crushed was an ass because all the teachers were just looking at each other in disgust.
not much damage
not too much fade but i have grey and white bag
If this fades i guess i would be kinda mad too! but awesome bags at revolution plain and simple.
Stevo
Double Eagle Member
- Joined
- Mar 8, 2008
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^^Yup. In this case, I believe this statement applies to both sides.:clap:
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